THE EXPERIENCE
What can I expect from the Princess Diana Exhibition?
For the first time, world-famous royal photographers (Anwar Hussein and his two sons Zak and Samir) share their experiences with the iconic princess and her family. Princess Diana, by most accounts, is the most photographed human in history. She grew up in the public eye. One of the people that was there capturing the biggest and most important moments was Royal Photographer Anwar Hussein. Later, his sons Zak and Samir joined the family business. This Princess Diana exhibit will be told from their perspective: what they heard, what they saw, what they witnessed first-hand will all be shared. This is not a story you have heard before. Whether you are a hard-core fan or new to her legacy, you will be blown away by the fascinating depth and detail shared by the Hussein family.
Where is the experience located?
The exhibition takes place at Tea House, 28 Clarendon St, Southbank, VIC, 3006.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held indoors. Lifts on the ground floor will lead guests upstairs to the exhibition.
How long does the experience last?
Guests will navigate through the experience at their own pace, which is expected to take approximately 60-90 minutes.
Is there air conditioning?
Yes, the venue is air conditioned.
Is there an audio guide?
Yes, the app ‘Princess Diana: Accredited Access Exhibition’ can be downloaded on the Apple App Store or Google Play. This app will share an audio guide narrated by the photographers, Sam and Zak Hussein. We recommend you bring a smartphone and compatible headphones to enjoy this feature. Please note, the audio and transcript is only available in English.
Is the experience accessible for deaf people?
Yes, the exhibition is suitable for those who are hard of hearing. The audio guide app has a written transcript included for everything that is narrated.
What accessibility options do we have for someone visually impaired?
It will be difficult to enjoy the photo exhibition but there is an audio guide guests can listen to.
Will there be strobe lights?
No.
Will food and beverage be available on site for purchase?
No.
Can I take photos or record the exhibition?
Yes, photos and videos are encouraged. However, flash photography is not permitted.
Is there seating available around the exhibition?
Yes, there will be seating throughout the exhibition.
Will restrooms be available on site?
Yes, there are restrooms available.
Will there be merchandise for sale?
Yes, exclusive Princess Diana: Accredited Access Exhibition merchandise will be available for sale on-site. There is no online store so stock up during your visit.
ACCESS
Do I need to wear a mask?
As per current VIC government guidelines, masks will not be required inside the exhibition.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 5-10 minutes before the session time stated on your ticket.
What happens if I arrive late?
If you happen to arrive late, your entry will be dependent on the capacity at that time. This may result in an undefined waiting period or no entry to the experience.
Can I bring animals?
No.
Are service dogs allowed?
Yes, service dogs are allowed.
Is there an age requirement?
There is no age requirement. Children under the age of 16 may enter the experience but they must be accompanied by adults. Children under the age of 8 may enter the experience for free.
Is there parking available?
There is no parking available onsite, however guests can park on surrounding streets, in the Crown or in the Melbourne Convention and Exhibition Centre car parks, all within walking distance to Tea House.
What are the prohibited items at the experience?
Flash photography, alcohol, vapes, anything which may disturb the other patrons.
Is the venue wheelchair and pram accessible?
Yes. There is a lift in the venue. Accessible bathrooms are located on the ground floor.
Are wheelchairs available to rent?
No.
Are companion tickets available?
Yes, if you have a valid companion card, you will be provided access on the day.
Is there a cloak room?
No. Please be prepared to carry anything you bring with you throughout the exhibition.
TICKETS
Can I purchase a ticket at the event?
Yes you will be able to purchase tickets at the box office, however, we recommend purchasing in advance on our platform in order to guarantee availability during that time.
Where can I get tickets?
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please
contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Is there a Student and Senior (60+) discount?
Yes, you can purchase discounted Student & Senior tickets on the fever website or app and will need to provide proof of documentation upon entry to the exhibition.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What are the official sellers for this experience?
Tickets for the Princess Diana Exhibition can only be purchased on
Fever. Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group, please view
here to find out more.
Can I purchase additional tickets with the Family Bundle?
Yes, you can purchase additional tickets separately.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Can I pay cash for tickets at the event?
This is a cash free experience. Fever only accepts card payment.